Shipping policy
Shipping Policy
Thank you for shopping with Hörpugull. Each order is carefully packed and shipped from South Iceland with care.
Processing time
All orders are processed within 1–3 business days.
During busy periods or holidays, processing times may be slightly longer.
Because many of our products are handmade or dyed in small batches, occasional delays may occur — we always do our best to ship as quickly as possible.
Shipping locations
We ship from Iceland to most countries worldwide.
If your country is not available at checkout, please contact us and we will try to help.
Estimated delivery times
Delivery times vary depending on destination and postal services.
Typical estimates:
-
Iceland: 1–3 business days
-
Europe: 5–10 business days
-
USA & Canada: 7–14 business days
-
Other international locations: 10–20+ business days
Please note that these are estimates only and not guaranteed delivery times.
Tracking
Tracking information is provided for most shipments.
You will receive a tracking number by email once your order has shipped.
Customs, taxes, and duties
International orders may be subject to customs fees, import taxes, or duties.
These charges are the responsibility of the customer and are not included in our prices or shipping fees.
Delays and lost packages
Once an order has been handed over to the postal service, delivery times are outside our control.
Hörpugull is not responsible for delays caused by:
-
postal services
-
customs processing
-
weather
-
or other external factors
If your package appears lost, please contact us and we will do our best to assist.
Incorrect address
Please ensure your shipping address is correct.
We cannot be responsible for orders shipped to incorrectly provided addresses.
Questions
If you have any questions about shipping, feel free to contact us:
📧 horpugull@gmail.com
🌐 horpugull.is
We’re happy to help.